Official Warranty Service Portal

Warranty Claim & Complaint Form

Submit your solar panel warranty claim or complaint and our expert team will respond within 48 hours. Fill in the details below — fields marked * are mandatory.

Response within 48 hours 25-Year Panel Warranty Dedicated Support

How the Warranty Claim Process Works

Submit Your Claim

Fill in the form with your details, installation info, and describe the defect.

Verification & Review

Our technical team reviews your claim and may arrange a site inspection.

Resolution

Approved claims are resolved through repair, replacement, or financial settlement.

Customer Info

Address

Installation

Defect & Docs

Review

Customer Details

Primary contact information for the warranty claim

Request Type *

Keep your invoice & serial numbers handy. You'll need them in later steps to verify your warranty. Product warranty is valid only for the original purchaser.

Full Name * Please enter your full name.

Email Address * Enter a valid email address.

Mobile Number * Enter a valid 10-digit mobile number.

Alternate Number

Customer Type * Please select customer type.

Preferred Contact Time

Step 1 of 5 — Customer Info

Installation Address

Where are your solar panels installed?

Full Address / Site Address * Address is required.

Landmark

Pincode * Enter a valid 6-digit pincode.

State * Please select your state.

District * District is required.

City / Taluka * City is required.

Step 2 of 5 — Address

Installation & Product Details

Panel and system information to verify your warranty

Invoice / Bill Number * Invoice number is required.

Date of Installation * Installation date is required.

Date of Purchase * Purchase date is required.

Panel Specifications

Panel Model / Wp Rating * Model/rating is required.

System Capacity (kWp) * System capacity is required and must be greater than 0.

Total No. of Panels * Number of panels is required and must be at least 1.

DCR Certificate Number Please enter a valid 16-digit DCR number (e.g. 1111-2222-3333-4444).

Serial Numbers of Affected Panels

Enter the serial numbers of panels that are faulty or damaged. You can add multiple panels. The serial number is usually printed on the back of the panel or on the invoice.

Serial Number *

Panel Position / Label

Step 3 of 5 — Installation

Defect Report & Documents

Describe the issue and upload supporting evidence

Type of Defect / Issue *

Technical Fault

Power output / efficiency drop

Physical Damage

Cracks, chips, breakage

Transit Breakage

Damaged during delivery

Hotspot / Burn Marks

Visible thermal damage

Delamination

Layer separation / bubbling

Other Issue

Describe below

Date Issue First Noticed * Please provide the date the issue was noticed.

Severity of Issue * Please select severity.

Detailed Description of Issue * Please describe the issue.

Supporting Documents

Invoice / Bill Copy *

Drop file or browse

PDF, JPG, PNG — Max 10 MB

Photos of Defect

Drop photos or browse

JPG, PNG — Max 5 files, 5 MB each

Step 4 of 5 — Defect & Docs

Review & Submit

Verify your details before final submission

Declaration

I confirm that the information provided is true and accurate to the best of my knowledge. I understand that this warranty claim is subject to inspection and approval. False claims may void the warranty. I consent to Citizen Solar contacting me via phone or email regarding this claim.

Step 5 of 5 — Review

Claim Submitted Successfully!

Your warranty claim has been received. Our team will review the details and reach out to you within 48 business hours. Please keep your reference number for future correspondence.

Reference No:

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